Care
After-sales care should feel as premium as checkout.
Warranty language helps customers understand coverage, care expectations, inspection, and support after purchase.
Warranty coverage
Coverage should define manufacturing issues, exclusions, and inspection requirements.
Jewellery care
Care content should explain storage, cleaning, and everyday wear precautions.
After-sales request
Customers should be able to request support using order number and product details.
What should happen after a warranty request
01Customer submits order number, product photos, and issue description.
02Support reviews warranty eligibility and inspection needs.
03Item is inspected before repair, replacement, or service approval.
04Customer receives status updates inside the account when connected later.